Terms and conditions
In leaving your pet/s with Ripponvale Pet Retreats you are accepting the following, so please take the time in reading the terms and conditions as of 26th September 2024.
In leaving your pet/s with Ripponvale Pet Retreats you are accepting the following, so please take the time in reading the terms and conditions as of 26th September 2024.
We kindly request that you inform us of any relevant details concerning your pet’s behavior, including any history of aggression, allergies, injuries, or other issues that may affect their care. Ripponvale Pet Retreat reserves the right to refuse admission to any pet whose behavior or health concerns may impede our ability to provide proper care or pose a risk to other animals in our facility.
In the event that your pet exhibits aggressive or antisocial behavior, or if it poses a risk to itself, our staff, or other animals, we reserve the right to contact you or your emergency contact to arrange for the immediate removal of your pet. This also applies if your pet exhibits excessive stress due to persistent barking or severe separation anxiety.
If your dog barks excessively and does not respond to verbal correction, we may use a citronella bark collar to manage the behavior. This collar is not harmful to the dog and does not involve electric stimulation.
Health and Veterinary Care:
At Ripponvale Pet Retreat, we prioritize the health, safety, and wellbeing of all pets in our care. Should a pet appear unwell, we will take prompt action, either by consulting our local veterinarian or, in certain circumstances, by contacting the pet’s regular veterinarian for advice. Every effort will be made to inform the owner or emergency contact with a full explanation of the situation.
Owners acknowledge and accept that any veterinary costs incurred will be payable upon collection of the pet. Additionally, should our staff be required to take your pet to the vet, a Vet Visit fee of $50.00 per visit will be charged.
If your pet requires medication during their stay, it must be provided in clearly labeled containers with detailed written instructions. Should further treatment be necessary, owners are responsible for supplying the required medication. Please ensure that your pet's worming treatments are up to date prior to their arrival.
Pet Care Disclaimer:
At Ripponvale Pet Retreat, we take every measure to ensure your pet’s stay is both enjoyable and safe. Our dedicated care and attention are focused on maintaining the health, safety, and wellbeing of all pets in our care. However, it is important to recognize that animals can be unpredictable, and certain situations may arise beyond our control. As such, all pets placed in our care remain at the owner's risk.
Please also note that while vaccinations significantly reduce the risk of illness, pets may still contract viruses such as cat flu or kennel cough, as these diseases can persist despite vaccination.
Ripponvale Pet Retreat and its staff accept no liability for any loss, damage, or injury to your pet or personal belongings. If we deem it necessary to administer worm treatment during your pet's stay, this will be done at our discretion, and you agree to cover the associated costs.
Vaccination Requirements for Admission to Ripponvale Pet Retreat:
To ensure the safety and wellbeing of all pets at Ripponvale Pet Retreat, it is essential that your pet's vaccinations are up to date. A copy of your pet's vaccination record must be provided prior to or upon arrival.
In addition, all pets must have been wormed within the last 28 days.
Please be aware: If your pet’s vaccinations have lapsed, we will be unable to accommodate them. To avoid disappointment, ensure their vaccinations are kept up to date. Being turned away is no fun for anyone, so we kindly ask for your cooperation.
Bedding and Comfort Items:
While we provide all pets with suitable bedding during their stay, we understand that some pets may have a favorite blanket, toy, or basket (please note, bean bags are not permitted). If your pet has specific items they can’t do without, we encourage you to bring them along to make their stay as comfortable as possible.
Please ensure all bedding and belongings are clean prior to arrival. Kindly note that all personal items left with us are at the owner's risk.
Additionally, if you would like your pet to enjoy a bone at bedtime during their stay, please inform our team at the time of registration to arrange this special touch.
Operating Hours and Policies:
Our standard drop-off and pick-up hours are as follows:
Monday to Sunday: 8:30 AM – 9:30 AM and 4:00 PM – 5:30 PM.
Please note, we do not accept drop-offs or pick-ups outside of these hours.
We will be closed on December 24th, 25th, 26th, 31st, and January 1st & 2nd.
To ensure your pet has sufficient time to settle into their new environment, all arrivals must occur at least 15 minutes before our closing time. We kindly ask that you respect our staff and the comfort of our other guests by adhering strictly to our business hours.
Should you be unable to meet these times, an out-of-hours fee may be applied at our discretion, to account for any inconvenience caused. This service and the associated charge will be determined on a case-by-case basis.
For the safety of all pets, dogs must arrive on a lead, and cats must be securely contained in a carrier. Additionally, studded collars are prohibited, as they pose a safety hazard during group play sessions.
Payment Terms:
Full payment for your pet’s stay is required prior to their release. We accept payments via cash or EFTPOS, while cheques are only accepted with prior approval. Please note that all credit card payments will incur a 2.5% surcharge.
For clients who are invoiced, payment must be made within 7 days of receiving the invoice. Any outstanding balance not settled within this period will incur a 10% penalty. Unpaid invoices beyond this period may be referred to a debt collection agency for further action.
Please note that all prices are subject to change without prior notice.
Christmas & New Year’s Bookings:
A non-refundable deposit of $50.00 is required to secure reservations during the Christmas and New Year’s peak period. Should you cancel your booking, the deposit will not be refunded. In the event of an early pickup, Ripponvale Pet Retreat reserves the right to charge for the full duration of your original booking.
Long-Term Stays:
For approved long-term stays, a 50% deposit is required to secure the booking. This deposit is non-refundable if the booking is canceled within 24 hours of the scheduled drop-off date.
Early Pickups & Late Drop-offs:
If you pick up your pet earlier or drop off later than your originally scheduled dates, Ripponvale Pet Retreat reserves the right to charge for the entire duration of your booking. This policy helps ensure effective management of availability and quality of care for all pets. This will be enforced over all Public Holiday weekends.
Cancellations within 24 Hours:
For cancellations made within 24 hours of your scheduled drop-off time, Ripponvale Pet Retreat reserves the right to charge for the full booking. This is due to the short notice, which often prevents us from filling the reserved spot.
Pets left at Ripponvale Pet Retreat for more than 14 days beyond the agreed departure date, without any communication from the owner or their representative, will be considered abandoned and transferred to an appropriate animal care facility. It is the pet owner's responsibility to notify us promptly of any unforeseen delays.
Any outstanding balances will be pursued in full, and owners agree to cover all associated collection, legal, and enforcement costs incurred by Ripponvale Pet Retreat.
During your pet’s stay at Ripponvale Pet Retreat, we may capture photographs of your pet. These images may be used for promotional purposes, including but not limited to our website, social media, print materials, or to keep you updated on your pet’s stay. By allowing your pet to stay with us, you grant us the right to use these images without compensation or royalties, at our discretion.
Pet owners are encouraged to exercise care and caution while on our premises and to show consideration to other pet owners and their pets, especially when operating vehicles. This is to ensure the safety of all vehicles, pets, and property. However, Ripponvale Pet Retreat accepts no responsibility for any loss, harm, or damage that may occur.
As part of the induction process for all new dogs, an overnight trial stay is required before we can confirm future boarding. All trial drop-offs must occur between 4:00 PM and 4:30 PM, allowing your dog ample time for exercise, play, and interaction with other dogs before settling into their kennel for the night.
Pickup will be available during our PM hours the following day, and there will be a fee associated with this trial stay. Future bookings will be contingent upon the outcome of this assessment.
The purpose of this trial is to evaluate your dog’s behavior, temperament, and suitability for our kennel environment. Not all dogs are suited for kennel boarding, and our team at Ripponvale Pet Retreat aims to ensure that each pet's stay is enjoyable, fun, and in harmony with our routines. If your dog adapts well to our kennel environment, we will consider extending the duration of future stays on a case-by-case basis.
We will never sell, lend, rent, disclose or otherwise release your personal information or any information relating to your communications with Ripponvale Pet Retreat to any third party.
Our website contains information which has been obtained through other sources of media. We willingly use these images and information with the utmost respect and regard to those people responsible for producing it and endeavour to credit all those responsible.
If for any reason you think we may have overlooked credit where it may be due please contact us and let us know. We regard all images and information provided to us to be true and correct and rely on our sources to be honest and open with any content that we may decide to use.
